Technical Support
Novensys Technical Support
Novensys ensures the operation within optimal parameters of IT systems, software and hardware through its dedicated Technical Support service. This service is carried out by a team of professionals and gives you the benefit that it does not cause interruptions in the normal activity of your business.
Technical Support Call Center
Working times: Monday – Friday, from 09.00 to 18.00 Phone no.: 031 229 0000
Novensys Technical Support can be addressed by all Novensys clients for technical issues of software and hardware products under warranty or covered by service support agreements.
Every call is handled by a Novensys consultant, who will manage the problem resolution within the agreed response times of the respective service agreement.
The Technical Support Agreements offer you a range of response times and prioritization levels to choose from to best suit your business’ needs.
Novensys offers four distinct support levels:
- Standard
- Premium
- Gold
- Platinum
By signing a Technical Support Agreement with Novensys, your company benefits of:
- A dedicated phone line
- Remote diagnosis through Terminal server
- Problem resolution management
- Availability and Response times according to the respective service level.
Our consultants are Microsoft certified for different competences: SQL Administration & Programming, Project Management, Navision.
The Novensys service team consists of service engineers and technicians certified by Symbol, Zebra and Genicom. In addition, Novensys is the only Symbol Certified Repair Partner in Romania, offering authorized services for Symbol equipment under warranty.
Novensys offers service and maintenance activities for the following hardware equipment types:
- Symbol equipment: scanners, mobile computers, access control systems
- Bar code printers: Zebra, Genicom, Sato
- Fiscal printers: Datecs
