Novensys

Novensys for Courier

Courier services imply a great amount of documents to be centralized and managed. Without a solution for the automation of the main processes in a company offering courier services, daily business operations, such as delivery and receipt of parcels, become hard to manage and to control, they are time consuming and inefficient from management point of view, not to mention the low productivity of employees, high operational costs and human errors.

Novensys implements a specialized solution designed for this industry, which aids companies in improving business processes and customer relationship, reducing operating costs and raising employee productivity. Novensys for Courier is an information management solution tailored for small, medium and large companies offering courier services. The solution fully automates the receipt and delivery process of customer parcels using barcode technology.

Novensys for Courier is built on Microsoft technology to match business-specific needs or any company operating in the courier business. The solution is highly flexible and improves the mobility of field agents, offering you multiple communication options between mobile computers, workstations and mobile printers.

Novensys for Courier Features

• Parcel receipt from customers – allows receipt of customer parcels. Customers requests are taken and recorded through call center, then forwarded to a receptionist who is sending the requests to field agents (includes new, accepted, picked, refused, canceled and closed requests);
• Pricing – allows pricing for different clients (type of service, type of parcel, insurance value, reimbursing value, receipt confirmation, weight, etc.);
• Delivery – allows dispatch movement from warehouse to field agent custody; the mobile computer can provide a list with dispatches to be delivered to customers;
• Checkpoint allocation – allows manual checkpoint allocation for one or more dispatches;
• Synchronization – data download from the central database to mobile computers and from mobile computers to the central database;
• Data reset – resets the data currently saved on a mobile computer;

Our market position:

The Novensys portfolio unites intelligent solutions for business process automation, including hardware infrastructure, consumables and software platforms for Enterprise Resource Planning, Supply Chain Management, Customer Relationship Management, Business Intelligence etc. The Novensys offer is based on the complementarity principle and on integrating the best solutions from the best suppliers worldwide. Thus our client receives services from a single entity, which provides business consulting as well as implementation, support, maintenance and any other indicator agreed upon by the SLA (service level agreement).

Our philosophy:

Novensys is an expert when it comes to turning gross information into intelligent information which is useful and applicable in your business. According to our philosophy, we are setting through things well-done a standard in all solutions we offer to our clients and in the attitude with which we approach every request. We have discovered our natural vocation to be the best and we are continuously trying to improve.

Novensys for Courier Benefits:

• Shorter receipt/delivery times for agents;
• Increase in number of parcels received by agents in the same amount of time;
• Increase in the amount of time available to receive parcels from customers;
• Dispatch traceability and real time tracking;
• Better response times to customer requests;
• Improvement of the working environment through the implementation of sorting guides;
• Faster dispatch consolidation;
• Reduction of errors caused by human factor;
• Reduction of the amount of lost parcels;
• Improvement of customer relationship;
• Increased employee productivity;
• Real-time access for couriers to business critical information on any parcel.