Novensys

Siebel CRM

About Siebel CRM

Customer relationship management is no longer considered a competitive advantage over other companies, it became a survival condition for any company on the market. The implementation of a CRM software and the automation of all customer interaction channels must focus on reinventing your company around your customers’ demands and on gaining an unique and differentiating customer centric.

All this only becomes possible with a mature, complex and scalable information management solution and with the development of innovative customer interaction and relationship strategies. The identification, capture and transformation of information into added-value information require cutting-edge technology.

Novensys implements Siebel CRM, the most innovative and complete customer relationship management solution, using the latest technology, implemented on a large scale at international level; Siebel CRM improves a company’s ability to react fast to changes, to change and reinvent the customer relationship management processes in an innovative way.

Siebel CRM is designed for companies with complex customer relationship management processes and demands. For small and medium companies, Novensys offers a “light” version of the application: Siebel CRM On Demand.

Siebel CRM Features:

• Call Center;
• Sales Force Automation;
• Order Management;
• Self Service;
• E-Billing;
• Field Service;
• PRM;
• Incentive Comp;
• Marketing/Loyalty.

Our market position:

The Novensys portfolio unites intelligent solutions for business process automation, including hardware infrastructure, consumables and software platforms for Enterprise Resource Planning, Supply Chain Management, Customer Relationship Management, Business Intelligence etc. The Novensys offer is based on the complementarity principle and on integrating the best solutions from the best suppliers worldwide. Thus our client receives services from a single entity, which provides business consulting as well as implementation, support, maintenance and any other indicator agreed upon by the SLA (service level agreement).

Our promise:

Novensys is an expert when it comes to turning gross information into intelligent information which is useful and applicable in your business. According to our philosophy, we are setting through things well-done a standard in all solutions we offer to our clients and in the attitude with which we approach every request. We have discovered our natural vocation to be the best and we are continuously trying to improve.

Siebel CRM Benefits:

• Powerful tool for both front office and back office employees, by providing detailed information in real-time;
• Transforms customer interaction processes into innovative processes;
• Ensures an innovative process when creating new rules – facilitates user access to a higher level through a rules generator, providing even the employees with limited technical knowledge with a tool to create and manage complex business rules;
• Innovates the decision making process – ensures you that all of your employees are following the same rules and best practices in customer relationship;
• Allows fast real-time development;
• Increases employee productivity with low cost;
• Siebel CRM includes web support services which helps spreading CRM features throughout your entire company to cover all channels of customer interaction;
• Siebel CRM enables you to build complete business processes based on customer interaction;
• Novensys offers a wide range of development and integration options to ensure good value for your investment in technology;
• Fast implementation, flexible development;
• Ease-of-use.