Press Releases

Novensys is the first Siebel CRM Oracle Certified Partner in Romania

Bucharest, November 10, 2009 - Novensys, one of the leading solution integrators for information  management in Romania, announces obtaining attestation Certified Partner Oracle Siebel CRM, the first of its kind in Romania.

Oracle Siebel CRM solution is one of the leading software products for customer relationship management (costumer Relationship Management - CRM). Oracle Siebel CRM enables client companies to capitalize optimally competitive advantage, differentiate themselves from competitors. Siebel CRM is a complete solution that ensures obtaining a rapid operational optimizations in the departments of sales, marketing and support (Call Center), guaranteeing a quality decision support for top management. Siebel CRM also provides through verticalization components,  the "best practice"cumulated  in implementations  specific to a industry, enabling these companies to optimize their internal processes, learning from international experience of other companies. Oracle Siebel CRM is designed for companies that understand that in the current economic context, turning the concepts of "customer care" and "Customer Management" is an absolute priority. The economic crisis has seen the level of customer satisfaction and retention of their capacity to become vital parameters in defining business policies.

"I always looked for capable elite products  to bring our customers clear competitive advantages, understanding that information management is mainly intended for leaders, those companies that wish to offer the best service in terms of economic performance. This search prompted us to work with only the best and attestations that they gave us shows the high level of training Novensys team. "(Cezar Golumbeanu, Managing Partner - Novensys)

In order to meet these requirements, Novensys offers its clients expertise and know-how of a team specialized in consulting, implementation, integration and management of Oracle's Siebel CRM solution. Novensys expertise was demonstrated in the first Siebel project in Romania made by Novensys and managed using local and regional resources, for the  Rompetrol company.

Novensys offers consultancy services in implementing Siebel CRM solution, covering the standard features of the application, addressing the sales, service activity (service request management and Complain Troubleticket management etc.. and the online customer interaction (eSales, eService, etc.). Also, the range of consultancy services is complemented by services to Oracle Siebel CRM integration with external application systems (Billing, Collection, IVR, etc.) and migration services from third party systems, which will be implemented based on new solution.

About Novensys - Novensys has accumulated over 10 years of experience in integrated solutions for information management. Novensys portfolio brings intelligent solutions for automating business processes, from hardware systems, supplies and hardware infrastructure software platform for Enterprise Resource Planning, Supply Chain Management, Customer Relationship Management, Business Intelligence. Novensys is Microsoft Gold Certified Partner and business partner of Nokia, Psion, Zebra, Current, Avery Berkel, Carl Valentine, Tally Genicom, Printronix and Wherenet. Among the company's major clients include Orange, Vodafone, Philip Morris, the National Printing Office, Metro, Dedeman, Flanco, Spar, Cargus, Curiero, Macromex, Saint-Gobain, Antalis, Ferroli, Termoport, Access Press, Coupon Pro Brecco and many others.

 
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For more information:
Maria- Ioana Neacsu
Maria.Neacsu@novensys.com