Novensys in Mass Media

Novensys implementation sustains operational evolution of the Cargus business

15.09.2008

Our client’s situation
With a history of 17 years in the Romanian market and with a market share of 35% in internal courier services and 10% in external courier services, respectively, Cargus is one of the main players on the private domestic courier market in Romania. The company developed one of the most extensive courier networks at national level, with over 90 offices and dispatch centers countrywide, served by a car fleet of over 600 vehicles and by more than 1.800 employees and partners. The brand awareness and the quality of the offered services, as well as the constant growth of the business, fastened the company’s position on the local courier market (with an estimated value of 200 million Euro in 2007 and with an annual growth rate of 30 to 40 percent), a market reaching a high level of competition when it was entered by the giants from the international courier industry.
Thus at the beginning of 2008 Cargus was purchased by the company DHL, one of the main players on the international courier market. The aquisition was meant to consolidate DHL’s position in Romania, where the company has been present for 17 years (the business volume achieved in 2007 in Romania reached 28 million Euro).
The superior level of services offered by Cargus and the proactive approach to the business were fastened with the implementation of a complex operations management solution in 2006. The main reasons for Cargus’ decision to implement a complex information management solution were:
- decrease in time and costs of operations;
- automation of receipt and delivery processes;
- improved service quality for increased customer satisfaction;
- increase in courier productivity by ensuring real time access to required information on dispatches, but also through better control over their activity.
The Novensys solution
For Cargus, all these desired objectives were covered by the Track & Trace solution, supplied and implemented by the company Novensys, one of the main suppliers of information management tools for this specific industry.
“The stability in the volume of data was the main problem we wanted to solve. This we achieved by implementing the integrated solution «Novensys for Track & Trace», that proved to be the best choice of our company’s needs. This was proved by the superior efficiency of the application“, stated Florin Vlad, Business Development & Projects Coordination Manager.

Novensys for Track & Trace is a vertical application designed for the courier industry with superior traceability and management features, covering all functional areas of the operational chain, ensuring simple integration with other applications within the company and with the specific hardware infrastructure of logistics and transportation activities. The solution addresses the needs of courier companies operating at national level, offering an application suite for head offices and dispatch centers aiming to optimize their activity and offering the possibility to create a homogeneous information system, based on integrated solutions that communicate efficiently.
For the company Cargus Novensys for Track & Trace offered already in its first steps of the implementation process the advantages of the centralized integration of Front Office and Back Office operations, significantly contributing to increasing efficiency throughout the whole operational chain, through:
- increased data availability with a superior level of accuracy;
- elimination of system redundancies;
- the possibility to perform fast and complex analyses, as well as complex reporting;
- better response times in obtaining analyses and statistics.
“From receipt to delivery, the solution provides all the required information. We gained insight into a series of performance indicators that help us in constantly increasing the efficiency of activities at center and courier level. Before, we were speaking of efficiency at a global level, but now we realize that there were a lot of gaps (differences) which we were able to correct by means of the module for Track & Trace of the Novensys solution, a module that allows for superior control over dispatches. And by means of later developments, such as the integration with the call-center module for real time data acquisition from the mobile computers of the couriers, we hope to gain a better experience in matters of operations“, says Florin Vlad, Business Development & Projects Coordination Manager.
The flexibility of the Novensys for Track & Trace solution was also the optimal response to the growth in the volume of business for the Cargus company. In the opinion of the Cargus representative, this was ensured through the actual characteristics of the application: "First of all we are speaking of scalability – the application perfectly fits our activity, resulting in the ideal environment for using a standard work system. Then comes reliability – we did not have any downtime from the implementation until now, and, last but not least, the easy of use – the application can easily be operated by untrained staff members because it requires only little training.  These come as an addition to the convenient price compared to that of the solutions supplied by other companies and to the short implementation period. This last aspect was possible thanks to the fast response to our requests and the professional competencies of the Novensys team, enabling an excellent collaboration and very good user training for the end users of the application. I also have to mention the fact that implementing this solution was an investment that allows operational business development and not only, offering at the same time analyses and control tools necessary for the management. “